Q. What is included with the free evaluation?
A. Our phone evaluation includes asking you about your current computer problems or needs and providing an estimate to solve those needs. Or if you prefer, you can bring your PC in to either of our offices where we will inspect your computer and provide a preliminary diagnosis and estimate. Our offices are located in Milford Square (near Quakertown, PA) and Skippack Village (Skippack, PA).
Q. Where is your service area?
A. We typically provide on-site support from Quakertown, PA to Skippack, PA. Travel charges may apply for on-site services beyond this range; however, we also provide remote support worldwide.
Q. How can I secure my wireless network?
A. Theft or misuse of wireless signals is an increasingly common problem. Fortunately, it is possible to use encryption technology to prevent unauthorized use of wireless signals. Wireless security
optimization is one of the services we provide.
Q. How can I safely recycle my old computer?
A. For a small fee, we’ll remove all data from your computer’s hard drive and take the computer and peripherals to a local recycling center.
Q. What forms of payment does Tom’s Help Desk accept?
A. Your payment options are cash, check, all major credit cards or paypal. To avoid any surcharges – cash, check and debit payment options are recommended.